FR | EN

Terms and Conditions

Supervised Telephone Consultations – Prepaid Time Credit
Evidmind Platform
Last updated: January 29, 2026

1. Legal Information

The Evidmind platform is operated by:

STARTIX LLC
Registered in the State of New Mexico, United States
EIN (Tax Identification Number): 35-2936565
Registered Office: 8206 Louisiana Blvd NE, Ste A #8076
Albuquerque, NM 87113
United States
Legal Representative: Mehdi Tounsi
Contact email: stella@evidmind.com

(hereinafter referred to as the “Company”)

2. Scope

These Terms and Conditions govern all services offered via the Evidmind platform, including in particular:

  • per-minute billed telephone consultations,

  • prepaid time credit top-ups,

  • complimentary discovery sessions,

  • and any other form of support that may be offered later upon quotation.

Any account creation, credit recharge, or use of the service implies full, unconditional and irrevocable acceptance of these Terms and Conditions.

3. Nature of Consultations – No Requalification

The consultations provided consist exclusively of clarification, structuring, orientation, and advanced analytical guidance.

They do not under any circumstances constitute:

  • a medical act,

  • a psychological act,

  • psychotherapy,

  • a diagnosis,

  • therapeutic monitoring,

  • treatment of mental or emotional disorders.

The Client expressly acknowledges that:

  • consultations are informational, strategic and decision-support in nature,

  • the Client remains solely responsible for their decisions, choices and actions,

  • no obligation of result is assumed by the Company.

4. Platform Access – User Account

Access to the services requires:

  • the creation of a secure user account,

  • the provision of accurate, complete and up-to-date information,

  • strict confidentiality of login credentials.

The Company reserves the right to suspend or terminate any account, without compensation or prior notice, in the event of:

  • abuse,

  • fraud,

  • attempt to circumvent the normal operation of the service,

  • or use contrary to these Terms and Conditions.

5. Time Credit – Strict Operation

5.1 Principle

Telephone consultations operate exclusively on a prepaid time credit basis.

Rate: €2.50 per started minute.

No available credit = no consultation possible.

5.2 Account Recharge

  • Free amount, no maximum limit

  • Credit immediately visible in the user account

  • Each recharge generates an invoice corresponding to the allocated time credit

A recharge does not constitute a reservation nor a guarantee of immediate consultant availability.

5.3 Consultant Availability – Waiting List

Consultations are provided strictly subject to actual consultant availability.

The Client expressly acknowledges that:

  • holding credit does not guarantee immediate access,

  • a consultant may already be in session or temporarily unavailable,

  • a waiting list may be implemented without compensation.

Consultant unavailability shall not constitute grounds for refund.

5.4 Real-Time Deduction and Automatic Interruption

Time is deducted in real time from the moment the Client is effectively connected to a consultant.

The remaining balance is viewable at all times.

When the balance reaches zero, the call is automatically terminated, without notice, tolerance or extension possibility.

5.5 Credit Validity

Purchased credits are valid for twelve (12) months from the recharge date.

Upon expiration:

  • any unused credit is permanently forfeited,

  • no carry-over, extension or refund shall be granted.

6. Complimentary Discovery Session

A single fifteen (15) minute complimentary session is offered:

  • exclusively to new clients,

  • subject to prior booking (Calendly or equivalent tool).

Any multiple, abusive or fraudulent booking attempt will result in immediate cancellation.

7. Self-Exclusion – Severe Distress (Reinforced Clause)

The services provided are not suitable for situations of severe distress, including but not limited to:

  • suicidal ideation,

  • severe psychological disorders,

  • emergency or immediate danger situations.

By recharging credit or using the service, the Client expressly declares:

  • not to be in such a situation,

  • to possess the necessary discernment capacity,

  • to waive any attempt to reclassify the service.

The Company reserves the right to immediately terminate any consultation and direct the Client to appropriate professional services if required.

8. Recording of Communications

Telephone consultations are not recorded.

Recording may only occur where strictly required by law or upon express request of a competent administrative or judicial authority, and solely for the necessary duration.

9. Personal Data

The processing of personal data is governed by a separate Privacy Policy available on the platform.

This policy notably describes:

  • the data collected,

  • the purposes of processing,

  • user rights,

  • security measures implemented.

10. Payment – Providers and Banking Fees

Payments are processed exclusively by secure third-party payment providers.

The Company:

  • does not act as a payment service provider (PSP),

  • does not collect or store any banking data,

  • does not control banking fees, exchange fees, or commissions applied by the Client’s bank.

No claim may be addressed to the Company in this respect.

11. Strict No-Refund Policy – Express Waiver

Time credits are immediately usable.

Therefore:

No refund, withdrawal, exchange, carry-over or credit extension shall be granted under any circumstances, including in cases of:

  • non-use,

  • consultant unavailability,

  • waiting list,

  • automatic interruption,

  • credit expiration.

The Client expressly waives any claim or refund request.

12. Future Services – Outside Credit System

The Company reserves the right to offer additional services, including but not limited to:

  • personal development,

  • strategic or business coaching,

  • individual or group support.

Such services shall be subject to:

  • prior quotation,

  • written acceptance by the Client,

  • separate contractual terms,

and are in no way included in telephone consultation credits.

13. Liability – Strict Limitation

The Company’s liability is strictly limited to the technical provision of the service.

It shall not be held liable for:

  • decisions made by the Client,

  • personal, professional or financial consequences,

  • interruptions related to VoIP networks, internet connectivity, or third-party providers.

14. Governing Law – Jurisdiction

These Terms and Conditions are governed exclusively by the laws of the United Arab Emirates.

Any dispute relating to their interpretation or execution shall fall under the exclusive jurisdiction of the courts of the United Arab Emirates.

15. Acceptance

The Client acknowledges having read and accepted these Terms and Conditions without reservation prior to any recharge or use of the service.